Objective:
To analyze the current state of Kenya’s postal sector, identifying operational challenges, market trends, and areas for strategic improvement.
Scope:
- Assessing the relevance and competitiveness of postal services.
- Evaluating the impact of digital transformation on postal operations.
- Recommending policies for enhancing service delivery and profitability.
Outcome:
This survey will provide data-driven insights to modernize the sector and align it with global standards, ensuring its sustainability in the digital era.